- Wasiu Adekunle Adejumo | Premier World News
The Ogun State Office of the Public Complaints Commission (PCC) has resolved 783 out of 1,142 complaints, representing 68.56 per cent, between September 2024 and December 2025, marking one of the most significant operational performances by a state office of the federal ombudsman agency in recent years.
The data was disclosed on Thursday by the Honourable Federal Commissioner, Public Complaints Commission, Ogun State, Hon. Morakinyo Ogooluwa Akinleye, during a presentation at the Media Parliament and Guest Forum organised by the Nigeria Union of Journalists (NUJ), Ogun State Council, in Abeokuta.
According to the operational statistics presented, 520 complaints were inherited when Akinleye assumed office in September 2024.
Of these, 343 cases (65.96%) were resolved, while 177 remained pending.
Within the same period, the Ogun PCC received 622 fresh complaints, resolving 440 cases (70.74%), with 182 still under investigation.
In total, the office handled 1,142 cases, with 359 ongoing, reflecting what the Commission described as a “deliberate drive to improve access to justice, administrative accountability and service delivery”.
“The Public Complaints Commission exists to control administrative excess and redress injustice. These figures show that citizens are increasingly trusting the Commission as a platform for justice”, Akinleye said.
₦75bn Recovered Through Intervention:
Beyond case resolution figures, the Commission highlighted several high-impact interventions, including the recovery of ₦72.4 million from Sona Malting and Derivatives Limited, Ota, in a breach-of-contract dispute involving the supply of soya meal. An additional ₦12 million is currently being pursued.
In another case transferred from the PCC headquarters in Abuja, the Ogun office successfully recovered ₦1.8 million for a Nigerian resident in Berlin, Germany, following a contractual dispute with a private investment firm, underscoring the Commission’s reach beyond Nigeria’s borders.
Tackling Abuse Across Public and Private Sectors:
The complaints handled span federal and state MDAs, security agencies, educational institutions, financial institutions and private companies, including the Nigeria Police, FRSC, NDLEA, DSS, FMC Idi-Aba, Olabisi Onabanjo University and major industrial operators.
The Commission also disclosed ongoing investigations into alleged extortion at POS payment points, delayed release of academic transcripts, workplace injuries, pension-related grievances and administrative abuse within public institutions.
Institutional Reforms Drive Performance:
To sustain performance, Akinleye announced the creation of a Research and Policy Unit, tasked with analysing complaint trends in key sectors such as health, education, land administration, pensions and policing, with the aim of producing evidence-based policy recommendations to government and the National Assembly.
Periodic case review exercises conducted in August and December 2025 also helped eliminate time-barred cases and fast-track complex complaints, significantly improving the office’s national performance ranking.
Restoring Trust in Public Institutions:
The PCC reiterated that its services remain free, confidential and independent of government bureaucracy, stressing that its mandate, established under PCC Act, Cap 37, LFN 2004, positions it as Nigeria’s foremost institution for addressing administrative injustice.
“Our duty is to restore the dignity of citizens and ensure that public and private institutions operate within the law”, Akinleye said.
